TimeFiler: increasing manager productivity at St John

St John implemented TimeFiler to improve the process of capturing employee time.

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Tony Devanney is the District Operations Manager for the Northern Region of St John. Read about his TimeFiler experiences over the last 12 months since it was implemented in July 2009:

What is the makeup of the team you manage?

Most of the staff I manage work off site; I have 19 stations that I am responsible for. That breaks down to 54 full-time staff (including managers), plus 30-40 casuals. They all have various roles and qualifications which attract a variety of allowances and overtime payments.

Prior to using TimeFiler, what was the method used for capturing their time?

Rosters were managed via Excel spreadsheets and the previous week's roster was printed for review. Employees then filled out manual paper timesheets.

What were the time-consuming issues or bottlenecks before TimeFiler?

It was a very time-consuming process going through each handwritten timesheet - it used to take 3-4 hours. Dealing with illegible writing, incomplete timesheets as well as different timesheet formats made the job more difficult than it should have been.

Before TimeFiler, what were your concerns about moving to the online system?

Initially I thought this would create more work
for me due to staff not being able to "work" a computer. I had concerns - but they were unfounded - TimeFiler has been very easy for them to learn and use.

Do you and your staff have regular access
to the internet?

All staff have access to the internet to enter their timesheets. Each station has a computer and internet access, so most use it this way. Others do it from home which can be necessary when many of our staff are not office bound.

Personally, has TimeFiler been easy for you to learn?

Yes, absolutely.

Has TimeFiler been able to improve your part in the time capture process?

TimeFiler has made my tasks a lot more efficient. Previously, the process took 3-4 hours to manually go through the written paper timesheets. Now the job's done within one hour.

Any further comments you'd like to make?

I would recommend TimeFiler to any manager; it is a great system and it saves time.

It is easy for employees to use, it saves paper,
and it works out all of the payments for you,
even public holidays.

It is an excellent tool for managing employee
time.

 

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